True Resilience can only be found when a system is under stress. We believe that Resilience is an emergent property of a system, not something that can be directly measured; it is greater than the sum of its parts. Resilience is as much about the attitude of a workforce as it is about systems and procedures.
Resilience is the ability and willingness of a Human-Machine System to prepare and plan for, absorb, recover from, or successfully adapt to actual or potential adverse challenges
This is why CBRNE Ltd take a holistic approach to business resilience, which is embodied in our Resilience Matrix™ approach. It identifies dependencies between business areas and business resources and their potential behaviour before, during and after a range of business threats.
For events that significantly stress a business, Resilience is not just about the ability of the business to recover from it but also about the potential for it to adapt to it and become something better suited to a changed environment.
We look for evidence that a system has features that support it before, during and after a threat and for features that use people, processes and equipment to their best.
Under EU Framework Programme 7 projects, we have previously adapted this approach to the identification of human behaviour traits during crises and to the assessment of the resilience of crisis management systems.